Clik here to view.
How Taylor Swift Hit the Target Bullseye
Yo Taylor, I'm really happy for you, I'ma let you finish, because you have one of the bestselling albums of the past five years. Not to get all Kanye about it, but Taylor Swift's new record "Speak Now"...
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Are Banks Really Digital Laggards?
Two recent tweets caught my attention:@Chris_Skinner: It’s not Branch versus Digital, but digitizing all channels including branch@gschmeltzer There is no head of digital at Amazon or Zappos – they ARE...
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Evangelizing Omni-Channel (Why It Is Not the Answer)
One of the topics that we set out to discover during out surveys past two years (note: take our survey this year, please? was whether organizations and practitioners were already on board with the...
View ArticleClik here to view.
How Taylor Swift Hit the Target Bullseye
Yo Taylor, I'm really happy for you, I'ma let you finish, because you have one of the bestselling albums of the past five years. Not to get all Kanye about it, but Taylor Swift's new record "Speak Now"...
View ArticleClik here to view.
Are Banks Really Digital Laggards?
Two recent tweets caught my attention:@Chris_Skinner: It’s not Branch versus Digital, but digitizing all channels including branch@gschmeltzer There is no head of digital at Amazon or Zappos – they ARE...
View ArticleClik here to view.
Evangelizing Omni-Channel (Why It Is Not the Answer)
One of the topics that we set out to discover during out surveys past two years (note: take our survey this year, please? was whether organizations and practitioners were already on board with the...
View ArticleClik here to view.
I Spent 29 Years Adopting Channels for Customer Service – Here is What I Learned
I figured I’d try a little bit of click-baiting, see how it works…Beyond the lame title, this is a good post. Another one in the “I did an amazing webinar, and these are the questions I did not get...
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